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Association between Communicative Competence in English and Organizational Effectiveness in Dental Hygienists
Int J Clin Prev Dent 2021;17(3):159-159
Published online September 30, 2021;  https://doi.org/10.15236/ijcpd.2021.17.3.159
© 2021 International Journal of Clinical Preventive Dentistry.

Myeonghwa Park1, Jong-Hwa Jang1,2

1Department of Oral Health, Graduate School of Health and Welfare, Dankook University, Korea
2Department of Dental Hygiene, College of Health Science, Dankook University, Korea
This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.
Abstract
Objectives: In the time of a globally connected world, the number of foreign patients using dental hospitals in Korea is steadily increasing. This study aims to find the educational direction for strengthening the communicative capacity of dental hygienists, and to identify and understand the correlation between dental hygienists’ English communication proficiency and frequency and organizational effectiveness so that the results may be used as basic data for the development of specific purpose curriculum for the hygienists.
Methods: The subjects of this research were all of dental hygienists participating in a study group organization for dental English and 195 dental hygienists working at dental hospitals and clinics in Seoul that treat foreign patients. A structured questionnaire was distributed both on- and offline to survey English communication proficiency and frequency of dental hygienists and organizational effectiveness.
Results: There was a strong positive correlation between English communication proficiency and frequency (r=0.682, p<0.01), and it was determined that higher English communication proficiency and frequency led to greater job satisfaction (r=0.357, p<0.01) Dental hygienists who had experience in giving dental assistance to foreigners displayed higher job satisfaction (β= 0.179), and the effect was more evident in the order of those working at dental hospitals (β=0.135) and according to English communication proficiency (β=0.134). The coefficient of determination of this study is 33.5%.
Conclusions: Job satisfaction of dental hygienists in charge of treating foreign patients was found to be very low. As it has been determined that job satisfaction increases with higher English communication proficiency when treating foreign patients, it is deemed necessary to develop and implement education and relevant programs that can improve English communication proficiency of dental hygienists working at dental hospitals and clinics that are frequented by foreign patients.
Keywords : English communication, Foreign patient, Organizational commitment, Job satisfaction, Dental hygienist


September 2021, 17 (3)